Working Student Customer Success (m/f/x) in Nuremberg

Intern / Student, Part-time · Nürnberg

Your Contribution
Are you ready to dive into the dynamic world of innovation management? We're seeking a proactive and enthusiastic working student to join our team in Nuremberg. As a vital part of our customer success department, you'll play a pivotal role in nurturing client relationships, optimizing operations, and championing innovation within organizations.

  • Gain experience in operating innovation management and innovation management software
  • Support the customer success team to drive innovation, both during the onboarding of new clients and in nurturing the growth of our existing customer base
  • Collaborate with team members to identify areas for improvement in customer experience and implement solutions and other stakeholders to ensure productive operations
  • Support in monitoring customer usage and engagement metrics to proactively maximize customer satisfaction
  • Engage with customers to provide assistance, answer questions, and gather feedback

Your Day-to-Day Tasks
  • Customer Onboarding: Support with the creation and execution of customer onboarding plans and best practices, ensuring clients are equipped to effectively use our Innovation OS
  • Client Consultation: Conduct regular check-ins with customers to assess satisfaction levels, identify opportunities for upselling or cross-selling, address any concerns, collect feedback and drive impact
  • Cross-functional work: Work closely with teams such as sales, account management, engineering, and marketing to advocate for customer needs and drive improvements
  • Meeting Preparation and Debriefing: Assist in organizing, conducting and debriefing meetings, customer onboarding sessions, and workshops to promote product adoption and usage

Your Skills & Qualifications
  • Educational experience: Enrolled student (m/f/d) at a college or university in a relevant degree program (e.g. business administration, innovation management or similar)
  • First professional experience: Ideally, prior practical experience in Innovation Management / Customer relationship as an advantage
  • Passion for Innovation: Demonstrated interest in innovation, foresight, and / or growth (by former employments, field of study, or comparable)
  • Exceptional Communication Skills: Compelling written and oral communication / presentation skills (in German and English)
  • Tech Savviness: Tangible interest in the software environment and ability to lead discussions with software engineering teams
  • Collaborative Spirit: Inspiring individual with a positive, collaborative attitude who enjoys crossing boundaries and working closely with a multicultural group of innovation enthusiasts
  • Efficiency and Enthusiasm: Detail-oriented with excellent organizational and time management skills, capable of managing multiple tasks simultaneously
  • Customer-centric mindset:  A passion for delivering exceptional service and building long-term relationships

Why us?
Our Customer Success Team works with organizations that have innovation in their DNA: True trailblazers when it comes to striving for better and pushing the boundaries of what is thought possible. This purpose is our motivation. We help them implement and pursue a cutting-edge end-to-end innovation management system, combining foresight, ideation and portfolio management.

Having worked with organizations across all industries and sizes, we know how to design tailored innovation management processes and grow their value with our software. We combine extensive industry experience and top-notch thought leadership to accelerate our customer’s innovation processes and ensure they deliver new business value quickly and continuously.
Do you want to help organizations innovate? Then this job is just right for you.
About us

ITONICS is a leading SaaS provider of systematic innovation management:  The World's leading Innovation OS.

Our data-driven innovation software platform helps organizations around the globe to identify emerging technologies, trends, and market potentials and translate them into powerful growth strategies.

With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG.

Your application!
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