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Customer Account Manager (m/f/x) in Miami (hybrid)

Permanent employee, Full-time · Miami
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Your Contribution

At ITONICS, you’ll be the trusted partner to a portfolio of high-value enterprise customers, helping them build and scale world-class innovation programs. You’ll own the post-sale relationship, driving product adoption, retention, and expansion opportunities. Your work directly impacts Net Revenue Retention (NRR), customer satisfaction, and the long-term success of our U.S. client base.

Your Day-to-Day Tasks

  • Serve as the primary point of contact for a portfolio of enterprise accounts using the Innovation OS

  • Drive onboarding, enablement, QBRs, and value-realization milestones

  • Identify and execute expansion and upsell opportunities in partnership with Sales

  • Collaborate with global Sales teams to align client goals with platform capabilities

  • Track customer health and engagement via HubSpot, Gong, and Outreach

  • Proactively mitigate churn risk and renew contracts on time

  • Report to the US Managing Director and contribute to playbook evolution and feedback loops

Your Skills & Qualifications
Required:

  • 3+ years in Customer Success and/or Account Management in a B2B SaaS environment

  • Strong track record of managing enterprise clients and influencing expansion revenue ($50K–$500K+ ACV)

  • Experience with SaaS products and R&D ICPs

  • Exceptional relationship-building, project management, and cross-functional collaboration skills

Bonus: 

  • Vertical expertise: public sector, defense, healthcare, energy, manufacturing, CPG

  • Coming from a Portfolio / Data Management Software

  • Fluent Spanish


Why us?

  • Join the category leader in Innovation OS software, trusted by global innovation teams at Fortune 500 companies

  • Shape the future of how organizations turn signals into strategy and scale innovation

  • Work with a high-performing global team focused on impact, autonomy, and growth

  • Attractive opportunity to expand vertically and horizontally in strategic sales roles

  • Access comprehensive benefits, including a 401(k) plan, health and wellbeing programs, and other company perks designed to support your success in and out of work

Apply for this job
About us
ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation. 
 
ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.  
 
For more, visit our careers page. 
Dein Beitrag
At ITONICS, you’ll be the trusted partner to a portfolio of high-value enterprise customers, helping them build and scale world-class innovation programs. You’ll own the post-sale relationship, driving product adoption, retention, and expansion opportunities. Your work directly impacts Net Revenue Retention (NRR), customer satisfaction, and the long-term success of our U.S. client base.
Dein Daily Doing
  • Serve as the primary point of contact for a portfolio of enterprise accounts using the Innovation OS
  • Drive onboarding, enablement, QBRs, and value-realization milestones
  • Identify and execute expansion and upsell opportunities in partnership with Sales
  • Collaborate with global Sales teams to align client goals with platform capabilities
  • Track customer health and engagement via HubSpot, Gong, and Outreach
  • Proactively mitigate churn risk and renew contracts on time
  • Report to the US Managing Director and contribute to playbook evolution and feedback loops
Deine Kenntnisse
Required:
  • 3+ years in Customer Success and/or Account Management in a B2B SaaS environment
  • Strong track record of managing enterprise clients and influencing expansion revenue ($50K–$500K+ ACV)
  • Experience with SaaS products and R&D ICPs
  • Exceptional relationship-building, project management, and cross-functional collaboration skills
Bonus: 
  • Vertical expertise: public sector, defense, healthcare, energy, manufacturing, CPG
  • Coming from a Portfolio / Data Management Software
  • Fluent Spanish
Warum wir?
  • Join the category leader in Innovation OS software, trusted by global innovation teams at Fortune 500 companies
  • Shape the future of how organizations turn signals into strategy and scale innovation
  • Work with a high-performing global team focused on impact, autonomy, and growth
  • Attractive opportunity to expand vertically and horizontally in strategic sales roles
  • Access comprehensive benefits, including a 401(k) plan, health and wellbeing programs, and other company perks designed to support your success in and out of work
Apply for this job
Über uns
ITONICS ist führender Anbieter von Dienstleistungen und Softwarelösungen im Innovationsmanagement. Wir stellen sicher, dass Unternehmen ihren Return on Innovation Investment (ROII) nachhaltig maximieren. Mit der modularen Software Suite können Unternehmen relevante Informationen, Inspirationen, Ideen, Initiativen und Projekte sammeln, verknüpfen und nachverfolgen. Vom Umfeldscanning über Trend-, Technologie- und Ideenmanagement bis hin zu Strategic Foresight,

Innovation Portfolio Management und Roadmapping wird die gesamte Innovationsstrategie gestaltet und gesteuert. ITONICS kombiniert tiefgreifendes Branchen-Know-how mit fundierter wissenschaftlicher Expertise und schafft so die Voraussetzung zur Entwicklung disruptiver Innovationen und nachhaltiger Strategien. Auf die Professionalität von ITONICS vertrauen Innovationsführer weltweit. Zu unseren Kunden zählen unter anderem adidas, Johnson & Johnson, Toyota, Mondelez, Siemens und KPMG.
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