Customer Success Manager (m/f/x)
Nürnberg, Berlin
Full-time
Permanent employee
Your Contribution
As a Customer Success Manager at ITONICS, you’ll partner with clients to design, implement, and scale innovation strategies with our ITONICS platform. You’ll act as a trusted advisor, diagnosing needs, shaping solutions, and guiding organizations through change to unlock measurable business value.
Your Day-to-Day Tasks
Customer Value & Impact Expertise
Drive measurable customer outcomes by supporting onboarding, enablement, and adoption initiatives
Apply industry best practices and standardized success metrics to track performance, demonstrate value, and optimize engagement
Proactively identify and escalate risks and opportunities to enhance customer success and long-term satisfaction
Problem Solving & Analytical Thinking
Analyze customer data, business context, and usage trends to uncover risks and growth opportunities
Develop actionable, evidence-based recommendations that inform Quarterly Business Reviews (QBRs), support strategic decision-making, and align product roadmaps with customer goals
Deliver insights tailored to varying levels of customer maturity and industry requirements
Relationship Building & Stakeholder Management
Build and nurture trusted relationships with key stakeholders across assigned customer accounts
Serve as a credible advisor, guiding both strategic and operational discussions
Effectively manage escalations while safeguarding long-term partnerships and ensuring customer confidence and loyalty
Operational Excellence & Process Mastery
Execute customer engagements using established playbooks, methodologies, and operational tools
Ensure accuracy, consistency, and timeliness across all interactions
Monitor performance metrics and contribute to continuous process improvements that drive efficiency and high-quality customer outcomes
Your Skills & Qualifications
Proven expertise in innovation, foresight, or growth, ideally from consulting or customer success roles
Strong business acumen with the ability to engage and influence decision makers and C-level executives in German and English
Structured problem-solving skills with an analytical, evidence-based approach
Experience managing complex projects to time, quality, and cost targets
Comfortable discussing both strategic concepts and technical implementation details
Collaborative, culturally fluent, and adaptable to diverse client environments
Senior roles: 5+ years in innovation consulting, management & IT consulting, customer success management, or related client-facing roles
Why us?
Work with forward-thinking organizations shaping the future in their industries.
At ITONICS, you’ll combine strategic Customer Success Management with cutting-edge technology to deliver innovation systems that work in the real world. You’ll join a global high performing team of experts who blend thought leadership, proven frameworks, and hands-on implementation to help clients deliver results fast.
About us
ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation.
ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.
For more, visit our careers page.
ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.
For more, visit our careers page.