Customer Success Manager (m/f/x)

Customer Value & Impact Expertise

• Drive measurable customer outcomes by supporting onboarding, enablement, and adoption initiatives

• Apply industry best practices and standardized success metrics to track performance, demonstrate value, and optimize engagement

• Proactively identify and escalate risks and opportunities to enhance customer success and long-term satisfaction

Problem Solving & Analytical Thinking

• Analyze customer data, business context, and usage trends to uncover risks and growth opportunities

• Develop actionable, evidence-based recommendations that inform Quarterly Business Reviews (QBRs), support strategic decision-making, and align product roadmaps with customer goals

• Deliver insights tailored to varying levels of customer maturity and industry requirements

Relationship Building & Stakeholder Management

• Build and nurture trusted relationships with key stakeholders across assigned customer accounts

• Serve as a credible advisor, guiding both strategic and operational discussions

• Effectively manage escalations while safeguarding long-term partnerships and ensuring customer confidence and loyalty

Operational Excellence & Process Mastery

• Execute customer engagements using established playbooks, methodologies, and operational tools

• Ensure accuracy, consistency, and timeliness across all interactions

• Monitor performance metrics and contribute to continuous process improvements that drive efficiency and high-quality customer outcomes

• Proven expertise in innovation, foresight, or growth, ideally from consulting or customer success roles

• Strong business acumen with the ability to engage and influence decision makers and C-level executives in German and English

• Structured problem-solving skills with an analytical, evidence-based approach

• Experience managing complex projects to time, quality, and cost targets

• Comfortable discussing both strategic concepts and technical implementation details

• Collaborative, culturally fluent, and adaptable to diverse client environments

• Senior roles: 5+ years in innovation consulting, management & IT consulting, customer success management, or related client-facing roles

Work with forward-thinking organizations shaping the future in their industries. 

At ITONICS, you’ll combine strategic Customer Success Management with cutting-edge technology to deliver innovation systems that work in the real world. You’ll join a global high performing team of experts who blend thought leadership, proven frameworks, and hands-on implementation to help clients deliver results fast.