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Customer Success Manager (m/f/x) - AI-powered B2B SaaS

Hybrid Berlin
Full-time
Permanent employee

Your Contribution

The world's most forward-thinking organizations don't just react to change. They engineer it. At ITONICS, you'll help them do exactly that. As a Customer Success Manager, you partner with innovation leaders at ambitious companies to turn our AI-powered platform into measurable business results: faster decisions, smarter portfolios, and innovation that actually ships. You are a strategic advisor who diagnoses what a customer really needs, designs the path to value, and uses AI, both in how you work and in what the platform delivers, to get them there faster than they thought possible.

Your Day-to-Day Tasks

  • Drive value, prove it.
    You guide onboarding, adoption, expansion, and you translate platform usage into a clear story of value, backed by metrics that hold up in the boardroom.

  • Turn signals into decisions.
    You combine customer context, usage data, and the platform's AI (trend detection, automated insights, predictive analytics) to spot risk early and find where growth lives. Those insights shape Quarterly Business Reviews, steer strategic calls, and feed real customer needs back into our product roadmap.

  • Build relationships that last.
    You earn trusted-advisor status with everyone from innovation managers to C-level sponsors, in German and English. You move fluidly between strategy and operational detail, and you keep long-term partnerships intact even when the conversation gets hard.

  • Raise the bar.
    You run engagements on proven playbooks, and you help sharpen them, feeding what works back to the whole team.

Your Skills & Qualifications

  • A track record in SaaS and/ or innovation

  • The business acumen and confidence to influence decision-makers up to C-level

  • Fluent German and English

  • Structured, evidence-based problem-solving and a steady hand on complex projects (time, quality, cost)

  • Genuine curiosity about AI. You don't need to be an engineer, but you're keen to put AI tools to work for your customers and yourself

  • For senior roles: 5+ years in innovation consulting, management/IT consulting, customer success, or related client-facing work

Don't tick every box? Apply anyway. If you're strong on the outcomes and the customer relationships, we'd rather talk.

Why us?

Few customer success roles put you this close to decisions that matter. You sit across from the people steering innovation at some of the most ambitious B2B companies in their markets, and your work visibly shapes where they place their bets. You'll build a track record that's hard to get anywhere else: real influence with senior leaders, a front-row view of how top organizations actually innovate, and outcomes you can point to. If you want a career that compounds fast, in rooms most people don't get into, this is the seat.

About us

ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation. 
 
ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.  
 
For more, visit our careers page.